1. Introduction
Maesio Pharmaceuticals Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, create an account, or make purchases through our online store hosted on Odoo.
By using our website, you agree to the terms of this policy.
2. Who we are
Maesio Pharmaceuticals Limited is a licensed distributor of pharmaceutical products and medical supplies in Kenya.
Website: https://maesio-pharmaceuticals-ltd1.odoo.com
Email: info@maesiopharmaceuticals.co.ke
Address: [Insert company address]
3. Information we collect
We collect personal data to process your orders, provide customer service, and improve your experience. The data we collect includes:
a. Information you provide directly
- Name, billing and shipping addresses
- Email address and phone number
- Account login credentials (if you create an account)
- Payment information (processed securely through third-party payment gateways)
- Messages or feedback you send to us
b. Information collected automatically
When you browse or shop on our site, we automatically collect:
- Pages visited and time spent on the website
- Shopping cart activity
- Cookies and similar technologies (see our Cookie Policy)
4. How we use your information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders, promotions, or updates
- Improve our website, products, and services
- Manage your account and preferences
- Comply with legal and regulatory requirements
- Prevent fraud, security breaches, or misuse of our services
5. Legal basis for processing (for compliance)
We process your data under these legal grounds:
- Contractual necessity: To fulfill an order or provide requested services.
- Legitimate interests: To improve our website, prevent fraud, or market relevant products.
- Consent: When you opt in to receive marketing communications or allow cookies.
- Legal obligation: To comply with Kenyan laws on record-keeping and product traceability.
6. Sharing your information
We do not sell or rent personal data. However, we may share information with:
- Service providers who help us operate our Odoo eCommerce site (such as hosting, analytics, logistics, and payment processing).
- Regulatory or legal authorities when required by law.
- Business partners where necessary to fulfill your order (for instance, delivery services or pharmaceutical suppliers).
All third parties handling data on our behalf are bound by confidentiality and data protection agreements.
7. Data retention
We retain personal data only as long as necessary to:
- Complete transactions or provide services,
- Meet legal and accounting requirements, or
- Resolve disputes.
When your information is no longer needed, it is securely deleted or anonymized.
8. Your rights
You have the right to:
- Access and request a copy of your personal data
- Request correction or deletion of inaccurate information
- Withdraw consent for marketing or cookies
To exercise these rights, contact us at info@maesiopharmaceuticals.co.ke.
9. Security of your information
We take appropriate administrative, technical, and physical measures to protect your personal data from loss, misuse, or unauthorized access. Our website uses secure, encrypted connections (HTTPS) and manages data through its robust hosting environment.
10. Marketing communications
You can choose whether to receive promotional emails or newsletters from us. If you no longer wish to receive them, you can unsubscribe using the link provided in our emails or contact us directly.
11. Cookies and tracking
We use cookies to enhance your experience, remember your preferences, and analyze website performance. For detailed information, please refer to our Cookie Policy.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. The updated version will be posted on this page with the revised date.
13. Contact us
If you have any questions or concerns about this Privacy Policy, contact us at:
Maesio Pharmaceuticals Limited
Email: info@maesiopharmaceuticals.co.ke
Address: [Insert physical address]